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General Policy

Shopping on Our Site :

All prices quoted are payable in Canadian dollars and, unless otherwise indicated, do not include applicable taxes (GST, QST, PST or HST). and additional fees may apply on any credit card purchase on our promotional products.

FINAL SALES, NO REFUNDS OR EXCHANGES

All Final Sales, there is no reimbursement or Exchange

Return Policy for non-defective goods :

All purchases made online, by phone or in Kasdali Sport & Leisure stores are final sale . No exchanges or refunds.

According to the law of the consumer protection office, a trader is not obliged to take back the goods, exchange them or issue a credit note.

The cost of returning a non-defective item is the responsibility of the customer even if the customer has already paid to have the item delivered. It is very important to keep the item to be returned in its original packaging and ready to be sold to the next customer without any use or wear.

Any return of merchandise is subject to approval by Kasdali Sport & Leisure Inc.

Return Policy for Defective Goods :

The Consumer Protection Act provides that the goods purchased must be able to serve normal use for a reasonable period of time. If the goods are defective, the merchant is obliged to exchange them or have them repaired at no additional cost to the consumer, except for the cost of sending new parts or equipment.

It is important that the customer respects the following:

When you go to the store to make your request, have on hand:

the invoice;

the packaging;

any document mentioning the conditions of exchange and reimbursement of the product;

instructions for use and maintenance;

any document relating to the warranty.

This will save staff from having to do unnecessary research, which can make the return easier.

You have 14 days from the receipt of the package to return this item to us using the pre-paid label provided upon request. We will deduct from the refund an amount of $15 to cover the shipping costs associated with returning the items. The initial shipping costs will not be refunded.

The item must be in new condition : that is, undamaged, clean, odorless, free of pet hair, and with original tags and packaging.

Additional return fees will apply if the returned item is no longer in new condition. Also, if an item is non-refundable or unfit for resale, especially when used or used, the refund will be refused.

Order error

Your merchandise has been carefully checked and packed before leaving our warehouse. However, if you notice an error or an item is missing from your order, please contact us.

Shipping costs:

Shipping charges may apply to the purchase of any product online unless there is a special mention indicating free shipping on the individual product page in question.

Free delivery is only applicable on certain products with special mention of free delivery and you can ensure the free delivery of the product in question by calling our customer service at 514-744-1818.

The shipping cost is determined based on the shipping address and the weight of the package. It will be determined at the time of placing the order.

The original shipping costs will not be refunded and we will deduct a new shipping charge to cover the cost of returning the items.

Some areas are excluded.

Most metropolitan and surrounding areas in Canada are eligible for free shipping.

Outside of these eligible free shipping areas, additional shipping charges will be applied to your cart or checkout.

Items purchased in store are not eligible for free shipping.

Time limit

For an error on our part when processing your order or an item damaged during transport , you have 14 days from receipt of the package to contact us by email at info@kasdalisportandleisure.com and call us afterwards to notify us.

For a simple refund , you have 14 days from receipt of the package to send us the item(s).

Return procedure

In case of delivery error, contact us by email and provide us with photos.
Any return of merchandise is subject to approval by Kasdali Sport & Leisure Inc.
Then call us back at 514-744-1818 to let us know that your email has been sent.
Insert a copy of the invoice in the box.
Coordinate the remaining return procedures with us.
Bring your package to a Canada Post office to have it shipped.
The processing time for refund can be up to 15 business days after the item arrives at our warehouse.

Responsibility

It is the customer’s responsibility to respect the return procedure and the deadlines prescribed above.

Proper and secure packaging of the item upon return is also the customer’s responsibility.

Non-refundable and non-exchangeable items:

    • Open and assembled game tables.
    • Items without original packaging.
    • Stools and Furniture in general
    • Special orders
    • Products reserved in advance
    • Delivery and installation costs
    • Any special and personalized order

Note in extreme cases a 25% restocking fee will be required

RULES:

We offer you to pay for your orders using Paypal.

By credit card:

All payments are made through PayPal.

Cash on delivery:

Payment to the carrier.

However, the package must be returned by registered mail:

• In its original packaging,
• Completely intact,
• In perfect condition for resale,
• Complete (accessories, instructions) and accompanied by a copy of the purchase invoice.

Any returned merchandise that is not compliant will be refused.
Returns must be made to

Kasdali Sport & Leisure,

325 Boulevard Montpelier, (St Laurent), Qc, H4N 2G6.

Deposit on a Property set aside :

The purchase of a good constitutes a contract, which is confirmed by depositing a deposit. The trader would have the right to refuse the cancellation of a deposit, obliging the consumer to respect his contract.

Pricing Policy :

Due to market pressures and competition, prices and availability of items may change without notice. Prices for some Kasdali Sport & Leisure Billard products may be lower. Although we make every effort to avoid errors on the website, typographical, illustrative or pricing errors may still occur. If necessary, we reserve the right to make any necessary corrections.

All prices quoted are payable in Canadian dollars and, unless otherwise indicated, do not include applicable taxes (GST, QST, PST or HST).

The advertisements appearing on the kasdalisportandleisure.com website are only invitations to purchase the goods or services offered by an associated Kasdali Sport & Leisure Billard inc store and not offers to sell by the latter.
Kasdali Sport & Leisure Billard reserves the right, at its discretion, to limit quantities, refuse, correct or cancel orders and terminate accounts, particularly if it believes that customer conduct violates applicable laws or is harmful to the interests of Kasdali Sport & Leisure Billard or third parties.

Disclaimer

Except as expressly provided in these Terms and Conditions, as amended from time to time, Kasdali Sport & Leisure Billard and the Third Parties make no representations or warranties of any kind, express or implied, regarding the kasdalisportandleisure.com site or the content contained therein, which are provided on an “as is” and “as available” basis. Kasdali Sport & Leisure Billard and the Third Parties do not warrant the accuracy, completeness, timeliness, reliability or suitability of the operation of the kasdalisportandleisure.com site or the content or data contained therein and expressly disclaim all warranties and conditions with respect to the kasdalisportandleisure.com site, its content or data, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and those arising by law or from a course of dealing or usage of trade.
Neither Kasdali Sport & Leisure Billiards nor third parties are responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unreachable network connections, aborted, incomplete, garbled or delayed computer transmissions, online failures, hardware, software or other technical malfunctions or disruptions or other communications failures or circumstances affecting, disrupting or altering communications.
Kasdali Sport & Leisure Billard and third parties are not responsible for any damage that may occur to your computer equipment or other property or for any viruses that may attack it due to your access to, use of, browsing through or downloading documents, data, text, images, video or audio content from kasdalisportandleisure.com
Kasdali Sport & Leisure Billard and third parties will not be liable in any event for any injury, loss, claim, special, exemplary, direct or indirect damages of any kind (including lost profits or savings), whether in contract, tort, strict liability or otherwise, arising out of the use of the kasdalisportandleisure.com website or the content contained therein, the operation of the website or any failure or delay in the operation of the website (including the inability to use components of the kasdalisportandleisure.com website to make purchases), even if advised of the possibility of damages.

Maximum liability

If, notwithstanding the foregoing, Kasdali Sport & Leisure Billard or any third party is found liable for any loss or damage arising in any way from the functions or uses of kasdalisportandleisure.com or its content, the liability of Kasdali Sport & Leisure Billard and the third parties shall in no event exceed the aggregate sum of $5 CAD.

Compensation

You indemnify Kasdali Sport & Leisure Billard and third parties and their officers, directors, employees, consultants, representatives and agents and hold them harmless from any claim, cause of action or demand, including reasonable fees of attorneys, accountants and other professionals, arising out of your use of kasdalisportandleisure.com

Links

The kasdalisportandleisure.com website contains links to websites owned or operated by a person who is not associated or affiliated with Kasdali Sport & Leisure Billard or the third parties. These links are provided to you only as a convenience; the inclusion of links does not imply that Kasdali Sport & Leisure Billard or the third parties have endorsed, reviewed or verified the websites that are hyperlinked to the kasdalisportandleisure.com website, the information they contain, or their security or privacy practices. Kasdali Sport & Leisure Billard and the third parties are not responsible for the content of any websites that are hyperlinked to the kasdalisportandleisure.com website and make no representations or warranties regarding any other websites or the content found therein. If you decide to access other websites, you do so at your own risk. Framing the kasdalisportandleisure.com website or its content in any form or by any method is strictly prohibited.

Relationship

The relationship between Kasdali Sport & Leisure Billard and you is one between independent contractors, and neither we nor any of our respective officers, agents or employees will be considered a partner, joint venturer, trustee, employee or agent of the other party by reason of these Terms or your use of the kasdalisportandleisure.com website.

Applicable laws

This Agreement and its performance are governed by the laws of the Province of Kasdali Sport & Leisure, Canada. You consent and submit to the exclusive jurisdiction of the courts located in Montreal, in the Province of Kasdali Sport & Leisure, Canada, in the event of any dispute arising out of the use of the kasdalisportandleisure.com website and these terms and conditions.

Additional Terms and Conditions

Additional terms and conditions apply to purchases of items and services. Additional terms and conditions may also apply to certain functions of the kasdalisportandleisure.com website.

Disjunction

These Terms are deemed severable. If any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Securities

The headings used in these Terms are for convenience only and will not limit or otherwise affect these Terms.

Full agreement

These terms and conditions, as well as those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof and supersede any other prior agreement or convention (electronic, verbal or written) relating to this subject matter, and Kasdali Sport & Leisure Billard may modify them only in writing and in accordance with these terms and conditions.